1. Acceptance of Terms
By accessing and using mastreesshop.com (the “Site”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree with any part, please refrain from using our Site.
2. User Responsibilities
2.1 Account Registration
When creating an account, you agree to:
- Provide accurate and complete information
- Maintain the security of your password
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
2.2 Prohibited Activities
You agree not to:
- Use the Site for any illegal purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the Site’s functionality
- Submit false or misleading information
- Use automated systems to extract data without permission
3. Products and Services
3.1 Product Descriptions
We take great care in presenting our magical holiday decorations including:
- Alpine Trees and Artificial Christmas Trees
- Angel decorations and collectibles
- Christmas String Lights and Battery Operated items
- Christmas Ball Ornaments and Tree Toppers
- Commercial Christmas Trees and Garland
While we strive for accuracy, product colors may vary slightly due to monitor settings. All measurements are approximate.
3.2 Product Availability
All items are subject to availability. We reserve the right to discontinue any product without notice.
4. Orders and Payment
4.1 Order Process
Ordering involves these steps:
- Select products and add to cart
- Review your selection and proceed to checkout
- Provide accurate shipping and billing information
- Select payment method and complete purchase
- Receive order confirmation email
4.2 Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
All payments are processed securely. We do not store your complete payment information.
4.3 Pricing
All prices are in US dollars. We reserve the right to adjust prices due to market conditions or supplier changes. You will be charged the price at the time of order confirmation.
5. Shipping and Delivery
5.1 Order Processing
Orders are processed within 1-2 business days. During peak season (November-January), allow an additional 1-2 days for processing.
5.2 Shipping Methods
We offer two shipping options:
- Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after shipment
- Free Shipping via EMS for orders of $50 or more: 15-25 business days after shipment
5.3 Shipping Areas
We ship worldwide, excluding some Asian countries and remote areas. Contact our customer service elves for specific location inquiries.
5.4 Delivery Responsibilities
Once shipped, the risk of loss passes to you. Please ensure your shipping address is correct – we’re not responsible for packages sent to incorrect addresses provided by customers.
6. Returns and Exchanges
6.1 Return Policy
We accept returns and exchanges within 15 days of receipt. Your satisfaction is our priority!
6.2 Non-Returnable Items
The following cannot be returned or exchanged:
- Candy products (health and safety reasons)
- Collectibles (special edition nature)
- Opened or used Christmas String Lights and Battery Operated items
- Personalized or custom-made decorations
- Items not in original condition with tags attached
6.3 Return Process
Follow these simple steps:
- Contact us within 15 days at [email protected]
- Include order number, product details, reason, and photos if applicable
- Wait for Return Authorization Number
- Ship items with all original packaging to: Winter Decor Store, 1897 Oakridge Farm Lane, New Berlin, US 53151
6.4 Refunds
Refunds are processed within 5-10 business days after we receive your return. Original shipping fees are non-refundable. For exchanges, we cover standard shipping for replacement items.
7. Intellectual Property
All content on this Site, including text, graphics, logos, images, and product descriptions, is the property of Winter Decor Store and protected by intellectual property laws. You may not use our content without express written permission.
8. Limitation of Liability
8.1 General Limitation
Winter Decor Store shall not be liable for any indirect, incidental, special, or consequential damages resulting from:
- Use or inability to use our products or services
- Unauthorized access to or alteration of your transmissions
- Statements or conduct of any third party
- Any other matter relating to our service
8.2 Maximum Liability
Our total liability to you for all claims shall not exceed the purchase price of the products in question.
9. Privacy and Data Protection
We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Site, you consent to such processing.
10. Governing Law
These Terms shall be governed by the laws of the United States. Any disputes shall be resolved in the courts of New Berlin, US.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use after changes constitutes acceptance of the modified Terms.
12. Contact Information
Winter Decor Store
1897 Oakridge Farm Lane
New Berlin, US 53151
Email: [email protected]
Our customer service elves are always happy to help with any questions!